New technologies like cloud, social, mobile, and advanced analytics can help companies reinvent customer service as a potent remedy for bland marketing, poor brand recognition, and lagging sales. But ...

Genesys Orchestration technology harnesses best practices to dramatically simplify and accelerate the deployment of customer service strategies though an innovative business rules approach Genesys ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. Some companies are solving that ...

The rapid evolution of artificial intelligence in recent months has many organizations looking to incorporate the technologies into a number of business processes, including customer service. The ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

ENGLEWOOD CLIFFS, N.J., Nov. 18, 2019 /PRNewswire/ -- LG Electronics USA is introducing an industry-first portfolio of personalized customer support innovations for its smart home appliances and home ...

Salesforce.com unveiled on Thursday a set of development tools to enable companies to almost instantly embed advanced customer service features directly into the mobile apps they make available to ...

In a crowded field of automated customer service and offshore call centers, providing a personalized experience can help your business stand out. Hawaii Dental Service (HDS) embraces this idea and ...

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...