Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

Autonomy isn't free; rather, it's financed by sophisticated oversight systems that enable safe and reliable autonomous ...

Meaningful, consistent feedback is a key component of a high-performance workplace culture. In a 2022 Gallup survey, employees who received meaningful feedback in the previous week were four times ...