Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Otter.ai caps transformational 2025 with $100M ARR milestone, industry-first AI Meeting Agents, and global enterprise ...

The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.

HubSpot is back with a number of AI innovations and platform updates. Nicolas Holland, SVP and Head of AI at HubSpot, discusses some of these updates, including a new Knowledge Base Agent and a ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. Agents are poised to be the next big thing in AI. Generally speaking, they’re ...

The groundbreaking new feature identifies and eliminates knowledge base gaps by analyzing edge-case conversations and automatically generating new answer cards for virtual and human agents Talkdesk®, ...

We're seeing AI evolve fast. It's no longer just about building a single, super-smart model. The real power, and the exciting frontier, lies in getting multiple specialized AI agents to work together.

Harvard Medical School has unveiled MedAI, a new knowledge graph-based agent set to transform the landscape of medical question-answering. This innovative tool addresses the critical shortcomings of ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. Onboarding a new cohort of employees used to demand a huge investment: continual ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...