Driving customer value isn’t just about external focus. It also requires empowering our employees. When every employee is ...

Imagine you go out for a fancy meal. The mood is warm, the setting opulent. You order the chef's special—a dish everyone says is a gastronomic delight not to be missed. When it appears on the table, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Tim Page Now, more than ...

In today's rapidly evolving healthcare landscape, leveraging technology to enhance operational efficiency and patient outcomes is paramount. One conceptual model that helps healthcare providers ...

The transformation to value-based care delivery requires thoughtful change management leadership and firm commitment to quality improvement. The risk of allowing the status quo inefficiencies that ...

Underwhelming sales figures and consistently high churn rates are pervasive problems for organizations large and small. Effectively communicating the value of your product or service to each customer ...

The outsourcing industry is in a state of flux, initially brought about by digital transformation activity during the pandemic and accelerated by the advent of generative AI. In an outsourcing sector ...

When designing or implementing laboratory automation, we often have a fully automated end-goal in mind. We dream of leveraging automation to enable processes that run uninterrupted, preferably day and ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that its Value Realization Services (VRS) are available for solutions in the cloud. NICE VRS enables customers to unlock the full ...